Last week Bramble Berry’s fabulous customer service team was able to take a soaping class with the soaperrific Kat at Otion (Bramble Berry’s retail store). They made a fun and simple cold process recipe while having a great time as a team. Check it out!
Carla, Rachel and Becky from Customer Service
Carla carefully swirling her soap.
Top Left: Rachel’s (Electric Bubble Gum and Tangerine Wow!); Bottom Left: Carla’s (Ultramarine Blue and Tangerine Wow!); Top Right: Courtney’s (Ultramarine Blue and Orange Peel Powder); Middle Right: Amber’s (Electric Bubble Gum and Ultramarine Blue); Bottom Right: Becky’s (Merlot Sparkle and Electric Bubble Gum).
Check out all these great soaps that the CS team created, including the “Frankensoap” (lower left), which was a mixture of all the leftover soap that wouldn’t fit in the molds.
Oops! This is what soap looks like when someone (Becky) dropped her phone in her soap mold while trying to take a photo of it. Luckily, Kat and Amber were on hand to help out, Kat fixed the soap while Amber helped Becky clean her phone off (it still works!). The team had so much fun and can’t wait for the next class they can take together.
Hi girls,
Aside from the great pics above and projects…I wanted to say it’s GREAT that your customer service team is learning about the products they sell. Most customer reps have to pass the phone to another dept. and you wait and wait to be connected to the right person that understands your issue!
Today, I called and talked to Tina, who answered the phone. I wanted to speak to someone who could help me troubleshoot a lip balm recipe I tried on your site and she KNEW RIGHT AWAY what the issues where and why my recipe didn’t work!!
I was VERY happy with her and her knowledge of the product, ingredients and problem solving!
Thanks Tina and the Brambleberry Team!! They love the products they sell and are keen to stay informed and confident with the knowledge of the product given! Keep it up! ;p
Tanya from Canada
You are so sweet, Tanya! I am so happy to hear that Tina was able to help you out, we do love having her on our customer service team. =)
-Becky with Bramble Berry
:p I tried a new batch this week and it’s PERFECT!
Goes to you Becky and your team! Thx! 🙂
That’s great, Tanya! We are so happy to hear that it turned out so well. Do you have any pictures? We’d love to see how it looks. You can share pictures with us on Bramble Berry’s Facebook page!
https://www.facebook.com/BrambleBerry
-Becky with Bramble Berry
That soap looks excellent! What fragrance oil did you use?
Hi Jamilla!
We used Energy Fragrance Oil for this project!
https://www.brambleberry.com/Energy-Fragrance-Oil-P3861.aspx
~Becky with Bramble Berry
It looks like everyone had a great time!
Beautiful joband lovely soaps. What a fun team building experience. Now I want to work there! LOL
All of you are so young & beautiful & SMART! Rachel has helped me out LOTS of times recently. It’s so nice to see you in person, Rachel… you are so helpful, professional and knowledgeable… THANKS!!!
I love those molds. How many pounds of soap does the mold hold?
Thank you.
Hi Angel! These molds are going to hold 13.4 ounces of soap. I was able to get about four to five small bars out of mine. =)
~Becky with Bramble Berry
So judging by the size of the mold and the amount of soap on the counter, pop quiz! How much soap does your phone displace?? 😛
When you drop it from about two feet high, I’d probably say about an eighth of the soap in my mold. 😉
~Becky with Bramble Berry
Hey! It’s so great to see a pic of you guys! You’ve been awesome to work with! So nice to put beautiful faces with the names.
~Evie
I love those little molds that you use. I would love to get my hands on some as we just started using LabColors and would love to use them for swirling practice
Hi Amanda!
You can actually purchase those little molds on Bramble Berry’s website. They are super handy and I love mine. =)
https://www.brambleberry.com/Small-Single-Loaf-Mold-P4926.aspx
-Becky with Bramble Berry
Thank you! I think I will be ordering a few of these in the next few days!
Nice! Rachel answered my last e-mail with questions about an FO in CP, fun to put a face with the name! And so many pretty colors, bet the Frankensoap will look awesome!
The Frankensoap actually looked amazing after we unmolded it, and smelled so good, just like Fruit Loops! =)
-Becky with Bramble Berry
Pics pics pics!!!
I exactly agree with you Laura, I’ve recently bombarded Rachel with emails and it was nice to have an association with the name