This time of year is really exciting for us at Bramble Berry and Otion. It’s when people start to think about Christmas – if they’re a small business, they’re thinking about Christmas and stocking up for holiday shows and if they’re a hobbyist, they’re thinking about what they can make to show love to their family and friends. Either way, we’re excited to help in any way we can to make the holidays a huge success. One of the ways we try and help is by getting orders out as quickly as we can with no mistakes. We’re not always 100% perfect but we really really do try.
Our COO, Norman, came up with a fun way to help our new and seasonal helpers (and lucky kids visiting their Moms!) understand the concept of customer service and how precious each and every customer is to us. He explained that each one of our orders is like an egg – it’s important, it has lots of steps that go into making it and each order needs to be handled carefully – like an egg.
