• March 4, 2008
I recently read a great letter to the editor in the Puget Sound Business Journal. The letter, written by Emery Shrock in Milton, WA, discussed the stranglehold that Visa and Mastercard have on all businesses (and especially on internet-based businesses). In part, he said:

As a longtime retailer, I find the discounts and feed charged to the merchant gradually rising – not because the card issuer’s costs are rising, but because they can get the higher fees, and the merchants can’t do much about it.

Bramble Berry’s fees have risen exponentially in the last 10 years, routinely topping 4% of the transaction if the customer is using a premium card or particularly lucrative reward card.

Visa announced in 2006 that it would go IPO and be a publically traded company. Mastercard is already a publically traded company, selling at over $200 per share, with most analysts saying it will outperform the market in 2008.

Well, at least someone’s making money off of my $4. And, it might as well be me … next time I save $1000, you can bet I’ll be looking into buying shares in this monopoly.

Shrock also singled out the difficulty in dealing with fraudulent cards, by stating:

The rules are set up so that the merchant generally takes the fall for accepting a card in good faith that proves to be a fraud. The fraudlent transaction is simply charged back against the merchant, who may be penalized by higher fees if he has too many such “chargebacks.”

This is also true in our case. At Bramble Berry, money for a charge will be withdrawn from our account before we even get the paperwork. Fighting chargebacks is time and labor intensive, in part because our card processor doesn’t give us the name of the customer, only the amount of the transaction and the date that it cleared the customer’s account. Finding the name, pulling the internet order, the accounting version of the order, and the credit card slip, the Fed Ex delivery signature and then writing a long essay on the fact that the customer received the products, at the address that the bill goes to, does not ensure that we will get our money back. In the 10 years I’ve been accepting Visa and Mastercard, I do not recall winning one single chargeback – even the one where the local police actually got involved and charged the customer with fraud.

Sadly, I don’t see a way around this. PayPal (which we started taking at the end of 2007) fees are higher, the system byzantine and difficult to work with and is not a legitimate version of Visa and Mastercard in terms of reporting ease. No one pays with checks or money order any more – why would you? Visa and Mastercard are much more convnient.

But, someone’s paying for this convenience and it’s not the consumer – it’s me. The vendor. At a rate of $4 for every $100 I take in.

 

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