Thanks to Seth Godin for posting the link to this hilarious exchange between Amazon.com Customer Service and a faux-disgruntled customer. It certainly puts my Dad’s exchange with Cinnabon in a less favorable light. Click here to read the very cheeky and smart email from Amazon.com’s Executive Customer Relations Team. It’s entertaining and slightly heart-warming to see such a spunky ray of personality from a massive behemoth like Amazon.
I totally got a kick out of the letter back from Amazon. It was done so well! And, I agree, that’s the kind of customer service I like to see as well!
The posts from Amazon were hilarious! I loved reading them. I didn’t win either. 🙁 That’s the kind of customer relations I like to hear about.
I read it. Very cool! Ms. Walker definitely sounds like a fun gal to work with.