The Bramble Berry customer service team gets about 2,300 emails, chats, and phone calls a week. That number jumps to more than 5,000 during the busy holiday season. They answer questions about everything from goat milk soap to starting a small business. We asked the team what posts they share most often, as well as their best advice for beginners. Find their answers below.
Tina
How long have you been with Bramble Berry?
7 years in July
What blog posts do you share with customers most often?
- How to Create Homemade Lotion Recipes
- Free Beginner’s Guide to Soapmaking: Cold Process
- Business Musings category
What advice would you give to someone just starting out?
Mistakes are part of the fun! Be open and okay with everything not turning out as you envisioned. Sometimes things turn out better. Also, maybe start with a basic recipe with a few ingredients first rather than jumping in with a 100% coconut oil cold process soap with a swirl design and raw honey as an additive.
Carla
How long have you been with Bramble Berry?
6 years
What blog posts do you share with customers most often?
- Beginning Soaper Resource Roundup
- How to Create Homemade Lotion Recipes
- Soap Behaving Badly
- Soapy Mess-Up Quick Guide
What advice would you give to someone just starting out?
Anyone can do it! Trust yourself, have patience, and pay attention to the recipe.
Terah
How long have you been with Bramble Berry?
4 years
What blog posts do you share with customers most often?
- Formulating Cold Process Recipes
- Explaining and Preventing Glycerin Dew
- How to Resize Cold Process Soap Recipes
What advice would you give to someone just starting out?
Don’t be afraid to make mistakes. Even if you’re following a recipe, there can be some trial and error before you get into the groove of things. We’ve all had failed batches, even after we become experts!
Matt
How long have you been with Bramble Berry?
2 years
What blog posts do you share with customers most often?
- Free Beginner’s Guide to Soapmaking: Common Soapmaking Oils
- Formulating Cold Process Recipes
- How to Add Lye to Milk for Cold Process Soap
What advice would you give to someone just starting out?
Don’t be afraid to experiment with your creations. You don’t always have to “soap inside the lines” – learn how to formulate a recipe and make changes to it, how to resize your batches, and get creative!
Chloe
How long have you been with Bramble Berry?
Almost 2 years
What blog posts do you share with customers most often?
What advice would you give to someone just starting out?
For a beginner soapmaker my best advice would be to measure everything twice because once you make your soap you can’t go back – like baking a cake!
